Warranty & Support for Your Artificial Grass Installation
Transform your outdoor space with confidence. We stand behind our work with comprehensive warranty coverage and dedicated after-sales support.
Schedule Your Free Consultation
What is Our Warranty and Support Program?
We believe in delivering long-lasting value through our artificial grass installations. Our warranty and support program provides complete peace of mind for homeowners and businesses alike. We offer a solid 8-year warranty covering manufacturing defects, UV protection, and installation artistry. Our support team remains available long after installation, ensuring your artificial grass maintains its pristine condition. We conduct regular check-ups, provide maintenance guidance, and offer quick solutions to concerns. This comprehensive approach helps protect your investment and keeps your artificial grass looking fresh and natural for years.
How Do We Support You?
Our after-sales support journey begins right after installation completion. Clients receive a detailed maintenance manual and access to our 24/7 support hotline. Our team conducts scheduled inspections during the first year to ensure proper settlement of the artificial grass. We also provide seasonal maintenance tips and professional cleaning services when needed. Our rapid response team evaluates the situation within 48 hours if any issues arise. We maintain detailed records of your installation, making it easy to address any emerging concerns. Our support system ensures you’re always aware of the care of your artificial grass.
Warranty Coverage
Our comprehensive warranty demonstrates our confidence in our products and services. We offer a 15-year limited warranty for residential installations, while our commercial projects enjoy a 10-year warranty coverage. This safeguards you against issues related to material quality, color retention, and installation artistry, giving you peace of mind.
Navigating warranty claims should be stress-free, so we’ve streamlined the process. Contact our support team via phone or email, provide the necessary details and photographs, and we’ll promptly review your case. We aim to efficiently repair or replace any covered problems at little to no cost to you.
Easy Claim Process
We provide regular maintenance services to ensure your artificial grass remains in optimal condition for years to come. This includes thorough cleaning, strategic grooming, and replenishing the infill. Our team of experts will recommend the best products and techniques to preserve the integrity and appearance of your investment.
Ongoing Maintenance
Warranty Transfer
We make the process easy if you ever need to transfer your artificial grass to a new owner. The warranty can be seamlessly transferred, ensuring the new homeowner receives the same comprehensive coverage you’ve enjoyed. Simply reach out to our team, and we’ll guide you through the smooth warranty transfer process, allowing the coverage to continue for the remaining period. This protects your investment and provides the new owner with the same level of assurance you’ve had.
Our Manufacturers' Warranties
Robust warranties from the manufacturers back the quality of our artificial grass products. For residential installations, we provide a comprehensive 15-year limited warranty. On the other hand, commercial projects benefit from a 10-year warranty coverage. These warranties safeguard you against any issues with the installation’s material, color, and expert craftsmanship. Should any defects arise, we’ll work quickly to resolve them under the warranty terms. Additionally, our warranties are transferable, ensuring the new homeowner can continue to enjoy the same level of protection.
Caring for Your Artificial Grass
Proper maintenance is essential to keeping your artificial grass looking its best for years. We provide clear guidance on the care and upkeep required to maintain your investment. This includes recommended cleaning schedules, grooming techniques, and replenishing the infill.
Following our simple maintenance protocols, you can ensure your artificial grass retains its lush, vibrant appearance while maximizing its durability and performance. We’re transparent about any limitations on use, so you can confidently enjoy your new grass without worry.
Book An Appointment Today and Get The High Quality with Warranty and Complete Sales Support!
Schedule Your Free Consultation
We’re the trusted team for premium artificial grass installations in your area. Our skilled professionals have been transforming outdoor spaces of all sizes for years into beautiful, maintenance-free green landscapes and providing you with the best warranty.
- Monday-Friday 8am-5pm
- CALL or TEXT: (913) 642-6171
- EMAIL: info@XYZ.com
Our certified installers take pride in delivering custom solutions according to your unique needs, ensuring you get a beautiful yard with zero mowing or watering required. Contact us today to schedule your free consultation and see how we can make your lawn dreams a reality.
Testimonials
Warranty & Support FAQs
We conduct complimentary maintenance inspections twice yearly to check the condition of your artificial grass and provide recommendations for optimal care. Our team will work with you to schedule these visits at your convenience.
During the 8-year warranty term, all repairs for manufacturing defects or installation issues are covered free of charge. Our skilled technicians will promptly diagnose the problem and complete the necessary repairs.
Our warranty program includes exclusive discounts of up to 30% off professional cleaning, infill replenishment, and other specialized maintenance treatments our team performs.
We guarantee a 48-hour response time for all warranty-related service requests. Our dedicated support staff will quickly evaluate the issue and schedule an appointment that fits your schedule.
Yes, proper maintenance is required to maintain the warranty coverage. This includes regular cleaning, grooming, and replenishing the infill as needed. Our team can guide the recommended care routines.